Responsible Gambling
We recognize that while many players engage in gambling purely for fun, a small number may face challenges in controlling their gaming habits. That's why we are committed to promoting Responsible Gambling to ensure you enjoy safe and regulated play. Here are some key points to keep in mind:
- Treat online gambling as a form of entertainment, not a way to earn money.
- Monitor the time and money you spend gambling.
- Prioritize other activities and hobbies, like spending time with family and friends.
- Avoid chasing losses or using gambling to solve financial issues.
- Never borrow money, sell belongings, or neglect bills to gamble.
- Be open about your gambling habits with loved ones and avoid hiding them.
It's important to recognize that misconceptions about gambling, such as believing in lucky numbers or rituals, can lead to issues. To learn more about common gambling myths, click here.
If you find it difficult to control or stop gambling, reach out to our support team. You can also contact anonymous organizations that offer help, such as:
- www.simcoerehab.ca/gambling-addiction-treatment
- www.responsiblegambling.org/for-the-public/problem-gambling-help/find-a-treatment-centre
- www.connexontario.ca/en-ca
- www.igamingontario.ca/en/player/responsible-gambling
- www.quitgamble.com
Recognizing the signs of a gambling problem is crucial. If you're unsure whether gambling is affecting your life, take our free, anonymous self-assessment test here.
Always keep your login credentials secure and never share them with anyone. You are responsible for all
activities tied
to your account.
It is illegal for anyone under 19 to gamble on our site. We verify all personal details, including age, during registration. If we detect anyone under the legal age, the process will be halted. If you suspect underage individuals using our platform, contact us immediately. If you share your device with minors or anyone who has self-excluded from gambling, consider using filtering solutions like:
- Net Nanny™ www.netnanny.com
- CyberPatrol www.cyberpatrol.com
If you're concerned about your gambling habits, we offer various tools to help you manage your activity. Visit "My Account" under "Responsible Gambling" to explore the following features:
- Gambling Limits: Set daily, weekly, or monthly limits to control your spending and stay within your budget. Reach out to our support if you need assistance in setting these limits.
- Deposit Limit: Set a maximum deposit amount to prevent overspending. Once the limit is reached, no further deposits can be made.
- Loss Limit: This tool limits the amount of net losses (bets minus wins) you can incur over a set period. Once reached, you won’t be able to place new bets until the limit resets.
- Adjusting Limits: You can change your limits anytime. Lowering limits takes effect immediately, while increasing or canceling limits takes 24 hours to process.
For further guidance, our support team is always available to assist.
You also have the option to self-exclude from gambling by selecting a self-exclusion period under
“Responsible
Gambling”
on your account. Self-exclusion lasts for at least six months, and after that, you can regain access to your
account.
It's recommended to inform all gambling providers where you hold accounts if you choose self-exclusion.
For any additional questions or help, don’t hesitate to contact us.
We ensure that our advertising and communications do not target underage, self-excluded, or high-risk
individuals.
Players must opt-in for marketing materials and can opt out anytime under “My Account” > “Marketing
Preferences.”
Remember, gambling can be addictive. Play responsibly. ConnexOntario provides free, confidential support for
issues
related to gambling, substance abuse, and mental health. Contact them at 1-866-531-2600 or text 247247, or
visit
www.connexontario.ca for more information.