Terms and Conditions
Date: 2024-09-03
Version: 3.0
Zaebok Canada Limited is a limited liability company incorporated in Ontario, Canada, subject to Canadian
law
(registration number: 1000320208), with its registered office at 901 King St W Suite 155 Toronto ON M5J 0E7.
The website zaebokcasino.com is operated by Zaebok Canada Limited ("Operator" or "ZCL") under the
regulation and
oversight of iGaming Ontario, a government agency that manages internet gaming within the Province of Ontario.
All payments processed through the website are handled by Zaebok Canada Limited. The games and services
available
on the site include Casino, Live Casino, Sports, and promotions, collectively referred to as “Games,” subject
to these
Terms and Conditions.
These Terms and Conditions form a binding agreement between you ("Player") and ZCL upon registering for an
account on
zaebokcasino.com . By using the software or website, you accept these terms. Players must be 19 years of age
or
older to
use the services.
Excluded Persons
The following individuals are prohibited from accessing or using the services ("Excluded Persons"):
- Persons under the age of 19.
- Anyone involved in the self-exclusion process.
- Individuals restricted by court order or regulatory agencies.
- Officers, directors, or employees of ZCL or affiliated entities.
- Members of the Alcohol and Gaming Commission of Ontario or iGaming Ontario.
- Persons employed to maintain or repair gaming equipment at ZCL.
- Politically exposed persons (PEPs) and heads of international organizations (HIOs).
If you are a prohibited person or fall under these categories, you must cease using the website immediately.
Account Registration
To use the services, you must register for an account. All information provided during registration must be
accurate
and truthful. ZCL reserves the right to verify the information and, if necessary, request additional
documentation
for KYC purposes. Duplicate accounts will be closed, and any transactions or winnings related to such accounts
may be
voided.
You must be located within the Province of Ontario while playing any real-money games. ZCL may verify your
location
using various methods, including your mobile device's GPS or Wi-Fi networks. Using a VPN or proxy to disguise
your
location is strictly prohibited.
Deposits and Withdrawals
Deposits and withdrawals must be made in Canadian dollars (CAD). The minimum withdrawal amount is $10 CAD. Withdrawals may take up to 5 business days to process after all required documents are verified. If any errors or mistakes occur with your account balance or winnings, ZCL reserves the right to adjust your account.
Responsible Gambling
ZCL supports responsible gambling and provides tools to help players control their gaming habits. Players can set limits on deposits, sessions, and self-exclude if necessary. The Responsible Gambling section under “My Account” offers various options for controlling gameplay.
Complaints
If you have any complaints, you can contact Customer Support via email or chat. ZCL aims to resolve complaints within 10 business days. If the issue is unresolved, you may escalate it to iGaming Ontario.
Governing Law
These Terms and Conditions are governed by the laws of the Province of Ontario and applicable Canadian laws. Any legal claims or disputes will be subject to the jurisdiction of the courts in Ontario.